Podrška

Naš tim je dostupan da odgovori na sva vaša pitanja u vezi sa korišćenjem aplikacije SalonPro.

Česta pitanja

Kako da zakazem termin?
U aplikaciji odaberite "Zakaži", izaberite uslugu, radnika i slobodan termin.

Kako funkcioniše loyalty sistem?
Za svaki dinar potrošen na uslugu dobijate 1 bod. 100 bodova = 100 dinara popusta.

Šta je strike sistem?
Otkazivanja unutar 24 sata ili nepojavljivanje bez najave beleže se kao strike. Nakon 3 strika, booking može biti ograničen.

Kako da izbrišem nalog?
Pošaljite zahtev na email podrške sa adrese registrovanog naloga.

Support

Our team is available to answer all your questions regarding the use of the SalonPro application.

FAQ

How do I book an appointment?
In the app, select "Book", choose a service, worker and available time slot.

How does the loyalty system work?
For every dinar spent on a service, you earn 1 point. 100 points = 100 dinars discount.

What is the strike system?
Cancellations within 24 hours or no-shows without notice are recorded as strikes. After 3 strikes, booking may be restricted.

How do I delete my account?
Send a request to the support email from your registered account's email address.

Politika privatnosti

Poslednje ažuriranje: 11. mart 2026.

SalonPro ("mi", "naš") je posvećen zaštiti vaše privatnosti. Ova politika objašnjava koje podatke prikupljamo, kako ih koristimo i kako ih štitimo.

Podaci koje prikupljamo

• Lični podaci: Ime, prezime, broj telefona, email adresa, datum rođenja
• Podaci o korišćenju: Zakazani termini, istorija poseta, loyalty bodovi
• Tehnički podaci: Push token notifikacije, tip uređaja, verzija aplikacije
• Fotografije: Samo ako ih vi eksplicitno uploadujete (foto napretka)

Kako koristimo vaše podatke

• Upravljanje zakazivanjem termina i podsetnici
• Loyalty program i obračun bodova
• Komunikacija u vezi sa vašim terminima (SMS, email, push)
• Poboljšanje funkcionalnosti aplikacije

Deljenje podataka

Vaše lične podatke ne prodajemo trećim stranama. Podatke delimo isključivo sa:

• Salonom čiji ste klijent (neophodne informacije za pružanje usluge)
• Tehničkim servisima: Supabase (baza podataka), Cloudflare (storage), Twilio (SMS), Resend (email) — samo u meri neophodnoj za funkcionisanje aplikacije

Čuvanje podataka

Podatke čuvamo dok je vaš nalog aktivan. Možete zatražiti brisanje svih vaših podataka slanjem zahteva na našu email adresu podrške.

Vaša prava (GDPR)

• Pravo na pristup vašim podacima
• Pravo na ispravku netačnih podataka
• Pravo na brisanje ("pravo na zaborav")
• Pravo na prenosivost podataka
• Pravo na prigovor na obradu

Za ostvarivanje ovih prava kontaktirajte nas na: dusko.carapic@gmail.com

Bezbednost

Svi podaci se prenose putem HTTPS protokola. Lozinke i osetljivi podaci su enkriptovani. Pristup podacima je ograničen na ovlašćeno osoblje.

Deca

Aplikacija nije namenjena korisnicima mlađim od 16 godina. Ne prikupljamo svesno podatke od dece.

Privacy Policy

Last updated: March 11, 2026.

SalonPro ("we", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and how we protect it.

Data we collect

• Personal data: First name, last name, phone number, email address, date of birth
• Usage data: Booked appointments, visit history, loyalty points
• Technical data: Push notification token, device type, app version
• Photos: Only if you explicitly upload them (progress photos)

How we use your data

• Managing appointment bookings and reminders
• Loyalty program and point calculations
• Communication regarding your appointments (SMS, email, push)
• Improving app functionality

Data sharing

We do not sell your personal data to third parties. We share data only with:

• The salon you are a client of (information necessary to provide the service)
• Technical services: Supabase (database), Cloudflare (storage), Twilio (SMS), Resend (email) — only to the extent necessary for the app to function

Data retention

We retain data while your account is active. You can request deletion of all your data by sending a request to our support email address.

Your rights (GDPR)

• Right of access to your data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at: dusko.carapic@gmail.com

Security

All data is transmitted via HTTPS protocol. Passwords and sensitive data are encrypted. Access to data is restricted to authorized personnel.

Children

The app is not intended for users under 16 years of age. We do not knowingly collect data from children.

Uslovi korišćenja

Poslednje ažuriranje: 11. mart 2026.

Korišćenjem aplikacije SalonPro prihvatate ove uslove. Molimo pročitajte ih pažljivo.

1. Prihvatanje uslova

Registracijom naloga potvrđujete da ste pročitali i prihvatili ove Uslove korišćenja i Politiku privatnosti.

2. Opis usluge

SalonPro je platforma za zakazivanje termina u salonima lepote, frizerskim salonima i spa centrima. Aplikacija omogućava klijentima da zakazuju, otkazuju i upravljaju terminima, kao i da prate loyalty program.

3. Nalog korisnika

• Morate imati najmanje 16 godina za kreiranje naloga
• Odgovorni ste za čuvanje tajnosti vaše lozinke
• Nalog je lični i ne sme se deliti sa drugim osobama
• Odgovorni ste za sve aktivnosti na vašem nalogu

4. Zakazivanje i otkazivanje

• Zakazani termini su obavezujući
• Otkazivanje je moguće bez posledica minimum 24 sata unapred
• Otkazivanje unutar 24 sata ili nepojavljivanje može rezultirati strikeom
• Nakon 3 strika, pristup zakazivanju može biti privremeno ograničen

5. Loyalty program

Loyalty bodovi nemaju novčanu vrednost van aplikacije i ne mogu se preneti na drugu osobu. Salon zadržava pravo da izmeni pravila loyalty programa uz prethodnu najavu.

6. Zabranjena upotreba

• Zloupotreба sistema za zakazivanje (lažna zakazivanja)
• Uznemiravање radnika ili vlasnika salona
• Pokušaj neovlašćenog pristupa sistemu
• Deljenje lažnih ili obmanjujućih informacija

7. Ograničenje odgovornosti

SalonPro je posrednik između klijenata i salona. Nismo odgovorni za kvalitet usluga pruženih od strane salona. Naša odgovornost je ograničena na ispravno funkcionisanje platforme za zakazivanje.

8. Izmene uslova

Zadržavamo pravo izmene ovih uslova. O značajnim izmenama bićete obavešteni putem aplikacije ili emaila najmanje 14 dana unapred.

9. Merodavno pravo

Ovi uslovi su regulisani zakonima Republike Srbije.

Kontakt

Za sva pravna pitanja: dusko.carapic@gmail.com

Terms of Service

Last updated: March 11, 2026.

By using the SalonPro application, you accept these terms. Please read them carefully.

1. Acceptance of Terms

By registering an account, you confirm that you have read and accepted these Terms of Service and Privacy Policy.

2. Service Description

SalonPro is a platform for booking appointments at beauty salons, barbershops, and spa centers. The app allows clients to book, cancel, and manage appointments, as well as track the loyalty program.

3. User Account

• You must be at least 16 years old to create an account
• You are responsible for keeping your password confidential
• The account is personal and may not be shared with others
• You are responsible for all activities on your account

4. Booking and Cancellation

• Booked appointments are binding
• Cancellation without consequences is possible at least 24 hours in advance
• Cancellation within 24 hours or no-show may result in a strike
• After 3 strikes, booking access may be temporarily restricted

5. Loyalty Program

Loyalty points have no monetary value outside the app and cannot be transferred to another person. The salon reserves the right to modify loyalty program rules with prior notice.

6. Prohibited Use

• Misuse of the booking system (fake bookings)
• Harassment of salon workers or owners
• Attempting unauthorized access to the system
• Sharing false or misleading information

7. Limitation of Liability

SalonPro acts as an intermediary between clients and salons. We are not responsible for the quality of services provided by the salon. Our liability is limited to the proper functioning of the booking platform.

8. Changes to Terms

We reserve the right to modify these terms. You will be notified of significant changes via the app or email at least 14 days in advance.

9. Governing Law

These terms are governed by the laws of the Republic of Serbia.

Contact

For all legal matters: dusko.carapic@gmail.com